Right of withdrawal
In the case of contracts for the delivery of goods, consumers have a right of withdrawal in accordance with; subject to the following.
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.
You have the right to withdraw from this contract within 30 days without giving any reason.
The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Rehrl Handels GmbH, Gewerbestrasse 31, 5211 Lengau, Austria, Tel: +43 7746 28582, email: email@example.com ) by means of a clear statement (e.g. letter, e-mail) about your decision to withdraw from this contract. You can use the attached model cancellation form, but it is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will owe you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a different method of delivery than the have chosen the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. The direct costs of returning goods that, due to their nature, cannot be sent back to us by normal parcel delivery service (freight goods), are estimated at a maximum of around 150 euros.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiration of the right of withdrawal:
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- containing health protection or hygiene products if their seal has been removed after delivery.
Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)
To Rehrl Handels GmbH, Gewerbestrasse 31, 5211 Lengau, email: firstname.lastname@example.org
I/we(*) hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/ the provision of the following service (*)
Ordered on (*) /received on (*)
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is on paper)
(*) Delete where not applicable
Here you can download the cancellation form as a PDF file: Cancellation form (PDF)