+49 80345099102 Mo-Do 8- 16:30 | Fr 8 - 12

  15 years of experience | over 500.000 satisfied customers

  30-day right of return

General terms and conditions with customer information

  1. Scope
  2. Conclusion of contract
  3. Prices and terms of payment
  4. Delivery and shipping conditions
  5. Right of withdrawal
  6. Retention of title
  7. Liability for Defects
  8. Infringement Release
  9. Gift card redemption
  10. Redeeming promotional vouchers
  11. Applicable Law
  12. Jurisdiction
  13. Information on online dispute resolution

1. Scope

1.1. These general terms and conditions (hereinafter referred to as "GTC") of "Rehrl Handels GmbH" (hereinafter referred to as "seller") apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "customer") ) with the seller about the goods offered by the seller in his online shop. The inclusion of the customer's own conditions is contradicted, unless otherwise agreed.

1.2. These terms and conditions apply accordingly to the purchase of vouchers, if and insofar as nothing to the contrary is expressly regulated.

1.3. A consumer is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

1.4. Entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of contract

2.1. The presentation of the goods, especially in the online shop, does not constitute a binding offer from the seller.

2.2. First, the customer places the selected goods in the shopping cart. In the subsequent step, the ordering process begins, in which all the data required for order processing is recorded. At the end of the ordering process, a summary of the order and contract data appears. Only after this order and contract data has been confirmed by clicking on the button that concludes the ordering process, the customer makes a binding offer to purchase the goods contained in the shopping cart.

2.3. The seller accepts the customer's offer through the following possible alternatives:

  • Sending a written order confirmation or an order confirmation in text form (fax or email) or
  • Request for payment to the customer after placing the order, or
  • Delivery of the ordered goods

The first alternative that occurs is decisive for the time of acceptance.

The period for accepting the offer begins on the day after the customer has sent the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this constitutes a rejection of the offer. The customer is then no longer bound by his declaration of intent.

2.4. The text of the contract concluded between the seller and the customer is saved by the seller. The text of the contract is stored on the seller's internal systems. The customer can view the general terms and conditions at any time on this page. The order data, the cancellation policy and the terms and conditions are sent to the customer by email. After completing the order, the customer can access the contract text free of charge via their customer login, provided they have opened a customer account.

2.5. All entries made are displayed before the order button is clicked and can be viewed by the customer before the order is sent and corrected by pressing the browser's back button or the usual mouse and keyboard functions. In addition, the customer has buttons for corrections, if available, which are labeled accordingly.

 

2.6. The contract language is German.

2.7. It is the customer's responsibility to provide a correct email address for contacting and processing the order, and to set the filter functions so that emails relating to this order can be delivered.

3. Prices and terms of payment

3.1. The prices shown are final prices including statutory sales tax, unless otherwise agreed. If additional shipping costs are incurred, this can be found in the product description.

3.2. If the delivery is made to a non-EU country, additional duties, taxes or fees may have to be paid by the customer to the customs or tax authorities responsible there or to banks. The customer is advised to check the details with the respective institution or authority before ordering.

3.3. The customer can select the payment methods that are available in the online shop.

3.4. In the case of advance payment by bank transfer, payment is due immediately after conclusion of the contract, unless otherwise agreed.

3.5. When paying via "PayPal", the payment is processed via PayPal (Europe) S.à rl et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal's terms of use apply to this. These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.

4. Delivery and shipping conditions

4.1. Goods are delivered by mail to the delivery address specified by the customer. Deviating from this, when paying via PayPal, the delivery address stored by the customer at the time of payment is decisive.

4.2. If the seller incurs additional costs due to the specification of an incorrect delivery address or incorrect address data or other circumstances that lead to the impossibility of delivery, these are to be reimbursed by the customer, unless he has the Misrepresentation or impossibility not to be held responsible. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller had given him adequate notice of the service beforehand. Excluded from this regulation are the costs of delivery if the customer has effectively exercised his right of cancellation. Here it remains with the legal or the regulation made by the seller.

4.3. If pickup has been agreed, the customer will be informed by the seller that the goods he has ordered are ready for pickup. After receiving this e-mail, the customer can collect the goods at the seller's registered office or at an agreed place, after consultation with the seller. In this case there are no shipping costs.

4.4. Vouchers are given to the customer in the following form:

 

  • by email
  • via download
  • postal

5. Right of withdrawal

5.1. If the customer is a consumer, he has a right of withdrawal.

5.2. The seller's cancellation policy applies to the right of cancellation.

6. Retention of title

If the seller pays in advance, the goods remain the property of the seller until the purchase price has been paid in full.

7. Liability for Defects

7.1. With regard to the warranty, the provisions of the statutory liability for defects apply, unless otherwise agreed in these General Terms and Conditions.

7.2. The customer is asked to complain about delivered goods with obvious transport damage to the deliverer and to inform the seller of this. Failure to comply will not affect the customer's statutory or contractual rights.

8. Third Party Infringement Release

If the seller contractually agrees to give the customer&rszlig; If, in addition to the delivery of the goods, the customer also owes the processing of the goods according to specific specifications of the customer, the customer must ensure that the content provided to the seller for this purpose does not infringe the rights of third parties. The contracting parties agree that the customer shall indemnify the seller against third-party claims in this context, unless he is not responsible for the infringement. The indemnification also includes the assumption of the reasonable costs of the necessary legal defense including all court and attorney's fees in the statutory amount. The customer is obliged to inform the seller immediately, completely and truthfully in the event of a claim by a third party. to provide all information necessary for the examination of the claims and a defense.

9. Redeeming gift vouchers

9.1. Vouchers that have been purchased via the seller's online shop ("gift vouchers") can also only be redeemed in the seller's online shop.

9.2. Gift vouchers and remaining balances of gift vouchers can be redeemed up to the end of the third year after the year of voucher purchase. Any remaining credit will be credited to the customer's voucher account by the expiry date.

9.3. Gift vouchers can only be redeemed before completing the ordering process. Subsequent redemption does not take place.

9.4. Only one gift voucher can be redeemed per order. Redeeming multiple gift vouchers in one order is not possible.

 

9.5. Gift vouchers can only be redeemed for the purchase of goods.
The purchase of additional gift vouchers cannot be paid for with a voucher.

9.6. If the value of a gift voucher is not sufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.

9.7. Credit on gift vouchers will not be paid out and will not earn interest.

9.8. Gift vouchers are generally transferrable.
The seller can pay the customer who redeems the respective gift voucher with discharging effect. This does not apply if the seller has knowledge or grossly negligent ignorance of any non-authorization, incapacity or lack of authorization of the respective owner.

10. Redeeming promotional vouchers

10.1. Vouchers that the seller gives free of charge as part of (advertising) campaigns with a specific period of validity and that the customer cannot purchase ("campaign vouchers") are only available in the seller's online shop and only Redeemable within the period specified by the seller.

10.2. Individual products may be excluded from the voucher campaign.
The specific restrictions can be found on the promotional voucher.

10.3. Promotional vouchers can only be redeemed before completing the ordering process. Subsequent billing does not take place.

10.4. Only one promotional voucher can be redeemed per order. It is not possible to redeem several promotional vouchers in one order.

10.5. The goods value of the respective order must reach at least the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

10.6. If the value of a promotional voucher is not sufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.

10.7. The credit of a promotional voucher will neither be paid out nor will interest be paid.

10.8. The campaign voucher will also not be refunded if the customer returns the goods that were paid for in whole or in part with the campaign voucher within the scope of his statutory right of withdrawal.

10.9. Promotional vouchers are generally transferable. The seller can pay with discharging effect to the customer who redeems the respective gift voucher. This does not apply if the seller has knowledge or grossly negligent ignorance of any non-authorization, incapacity or lack of authorization of the respective owner.

11. Applicable law

The law of the Federal Republic of Germany applies, to the exclusion of the laws governing the international purchase of movable goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the country in which the customer is a consumer habitual residence remain unaffected.

12. Jurisdiction

If the customer is a merchant, a legal entity under public law or a special fund under public law based in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the business place of business of the seller.

If the customer is based outside the territory of the Federal Republic of Germany, the place of business of the seller is the exclusive place of jurisdiction for all disputes arising from this contract, if this contract or claims arising from this contract can be attributed to the professional or commercial activity of the customer.

Nevertheless, in the aforementioned cases, the seller is also entitled to appeal to the court at the customer's registered office.

13. Information on online dispute resolution

The EU Commission's platform for online dispute resolution can be accessed on the Internet under the following link: https ://ec.europa.eu/odr

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.