General Terms and Conditions with Customer Information

Scope
Conclusion of Contract
Prices and Payment Conditions
Delivery and Shipping Conditions
Right of Withdrawal
Retention of Title
Liability for Defects
Indemnification for Infringement of Third-Party Rights
Subscription
Redemption of Gift Vouchers
Redemption of Promotional Vouchers
Applicable Law
Place of Jurisdiction
Information on Online Dispute Resolution
Customer Reviews and Feedback

1. Scope

1.1. These General Terms and Conditions (hereinafter referred to as "GTC") of "Rehrl Handels GmbH" (hereinafter referred to as "Seller"), apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "Customer") concludes with the Seller regarding the goods offered by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.

1.2. These GTC apply accordingly to the purchase of vouchers, unless and to the extent that something to the contrary is expressly regulated.

1.3. A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to their commercial nor to their independent professional activity.

1.4. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of Contract

2.1. The presentation of the goods, particularly in the online shop, does not yet constitute a binding offer by the Seller.

2.2. First, the Customer places the selected goods in the shopping cart. In the subsequent step, the ordering process begins, in which all necessary data for order processing is recorded.
At the end of the ordering process, a summary of the order and contract data appears.
Only after confirming these order and contract data by clicking on the button that concludes the ordering process does the Customer submit a binding offer to purchase the goods contained in the shopping cart.

2.3. The Seller accepts the Customer's offer through the following possible alternatives:

Sending a written order confirmation or an order confirmation in text form (fax or email) or
Requesting payment from the Customer after the order has been placed or
Delivery of the ordered goods

The time of acceptance is determined by the first alternative to occur.

The period for accepting the offer begins on the day after the Customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this constitutes a rejection of the offer. The Customer is then no longer bound by their declaration of intent.

2.4. The contract text of the contract concluded between the Seller and the Customer is stored by the Seller. The contract text is stored on the Seller's internal systems. The Customer can view the General Terms and Conditions at any time on this page. The order data, the cancellation policy, and the GTC will be sent to the Customer by email. After completion of the order, the contract text is accessible to the Customer free of charge via their customer login, provided they have opened a customer account.

2.5. All entries made are displayed before clicking the order button and can be viewed by the Customer before submitting the order and corrected by pressing the back button of the browser or the usual mouse and keyboard functions. In addition, correction buttons are available to the Customer, if available, which are labeled accordingly.

2.6. The contract language is German.

2.7. It is the Customer's responsibility to provide a correct email address for contact and order processing, and to adjust filter functions so that emails concerning this order can be delivered.

3. Prices and Payment Conditions

3.1. The displayed prices are total prices including statutory value-added tax, unless otherwise agreed. If additional shipping costs are incurred, these can be found in the product description.

3.2. If the delivery is made to countries outside the EU, additional customs duties, taxes, or fees may be payable by the Customer to the local customs or tax authorities or to credit institutions. The Customer is recommended to inquire about the details with the respective institutions or authorities before ordering.

3.3. The Customer can select the payment methods available in the online shop.

3.4. In the case of prepayment by bank transfer, payment is due immediately after the conclusion of the contract, unless otherwise agreed.

3.5. When paying by "PayPal," payment processing is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. For this purpose, the terms of use of PayPal apply. These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.

4. Delivery and Shipping Conditions

4.1. The delivery of goods by shipping is made to the delivery address specified by the Customer. Deviating from this, when paying by PayPal, the delivery address deposited by the Customer at PayPal at the time of payment is decisive.

4.2. If the Seller incurs additional costs due to the provision of a wrong delivery address or incorrect address data or other circumstances that lead to the impossibility of delivery, these must be reimbursed by the Customer, unless they are not responsible for the incorrect information or impossibility. The same applies in the event that the Customer was temporarily prevented from accepting the performance, unless the Seller had appropriately announced the performance to them beforehand. Costs of outgoing shipment are excluded from this regulation if the Customer has effectively exercised their right of withdrawal. In this case, the statutory regulation or the regulation made by the Seller remains in effect.

4.3. In the case of agreed self-collection, the Customer is informed by the Seller that the goods they ordered are ready for collection. After receiving this email, the Customer can collect the goods after consultation with the Seller at the Seller's premises or at an agreed location. In this case, no shipping costs are incurred.

4.4. Vouchers are provided to the Customer in the following form:

by email
by download
by post

5. Right of Withdrawal

5.1. If the Customer is a consumer, they generally have a right of withdrawal.

5.2. For the right of withdrawal, the Seller's cancellation policy applies.

6. Retention of Title

If the Seller makes an advance performance, the goods remain the property of the Seller until the purchase price has been paid in full.

7. Liability for Defects

7.1. Regarding the warranty, the provisions of statutory liability for defects apply, unless otherwise agreed in these GTC.

7.2. The Customer is requested to complain about delivered goods with obvious transport damage to the deliverer and to inform the Seller thereof. Non-compliance has no effect on the Customer's statutory or contractual warranty claims.

8. Indemnification for Infringement of Third-Party Rights

If the Seller owes the Customer the processing of the goods according to certain specifications of the Customer in addition to the delivery of the goods according to the contract, the Customer must ensure that the content provided by them to the Seller for this purpose does not infringe the rights of third parties. The contracting parties agree that the Customer shall indemnify the Seller against claims by third parties in this context, unless they are not responsible for the legal infringement. The indemnification also includes the assumption of reasonable costs of necessary legal defense, including all court and attorney fees in the statutory amount. The Customer is obliged to provide the Seller with all information required for the examination of claims and a defense immediately, completely, and truthfully in the event of a claim by third parties.

9. Subscription

9.1. General
The Agrarzone subscription (hereinafter "Subscription") offers registered customers the possibility to order selected products suitable for subscription automatically at fixed intervals. Manual entry is no longer necessary for this. Items that are part of temporary special promotions cannot be purchased via subscription.
Each order triggered by the subscription is considered a binding purchase request from you to the Seller. A purchase contract is only concluded when the Seller dispatches the goods and confirms the dispatch by email within five working days of receipt of the automatic order (dispatch confirmation). If this confirmation is not received within the period, no contract has been concluded.
Before processing a subscription order, the Seller sends a reminder email. This gives the Customer the opportunity to change or cancel the order.

9.2. Subscription Discount
The Seller grants a subscription discount on the regular daily price of certain items. Which items this concerns and the amount of the discount can be found on the "Subscription Info Page." The price and discount at the time the order is actually processed are always decisive. Since product details (such as price, availability, or discounts) can change, the current status at the time of ordering applies to each subscription delivery. The Seller reserves the right to adjust the discount amount at any time. A combination of the subscription discount with other discount campaigns is excluded.

9.3. Item Availability
If an item ordered in the subscription is not in stock on the planned delivery date, an automatic cancellation of the order will take place for this specific item.

9.4. Term, Changes and Termination
There is no minimum term for the subscription. The desired delivery intervals can be selected directly on the product detail page. The subscription can be changed, paused, or terminated at any time by email. The Seller is entitled to adjust the subscription conditions. Changes will be published on the website; in the case of significant adjustments, the Customer will be informed beforehand. If the Customer continues the subscription, this is deemed as consent to the new conditions. If the Customer does not agree to the changes, the subscription must be terminated. In addition, the Seller has the right to terminate the subscription at any time without giving reasons in text or written form.

9.5. Payment Methods
For subscription orders, we exclusively accept PayPal as a payment method. A prerequisite for this payment method is that the data stored in the customer account is complete and up-to-date.
Invoicing is generally carried out via the payment method you last used in your account before setting up the subscription. If this method is not suitable for subscription, we request you to select a suitable payment method; otherwise, the subscription will be converted into a regular individual order. If we explicitly request you to choose a method, the method chosen there will be used for all future subscription billing.
Should billing via the originally selected method not be possible, you authorize us to use another payment method stored in your account. If none of the stored methods can be charged, your subscription will be paused. Reactivation is possible at any time by selecting a valid payment method.

9.6. Miscellaneous
Should individual provisions of these conditions be invalid, void, or unenforceable, the validity and enforceability of the remaining provisions shall remain unaffected.

10. Redemption of Gift Vouchers

10.1. Vouchers that have been purchased via the Seller's online shop ("Gift Vouchers") can only be redeemed in the Seller's online shop.

10.2. Gift Vouchers and remaining balances of Gift Vouchers can be redeemed until the end of the third year following the year of the voucher purchase. Any remaining balances will be credited to the Customer's voucher account until the expiry date.

10.3. Gift Vouchers can only be redeemed before completing the ordering process. Subsequent redemption is not possible.

10.4. Only one Gift Voucher can be redeemed per order. The redemption of several Gift Vouchers in one order is not possible.

10.5. Gift Vouchers can only be redeemed for the purchase of goods.
The purchase of further Gift Vouchers cannot be paid for by voucher.

10.6. If the value of a Gift Voucher is not sufficient to pay for the respective order, one of the other offered payment methods can be used to settle the difference.

10.7. Balances on Gift Vouchers are not paid out and do not earn interest.

10.8. Gift Vouchers are generally transferable.
The Seller can perform with liberating effect to the Customer who redeems the respective Gift Voucher. This does not apply if the Seller has knowledge or grossly negligent ignorance of the eventual non-authorization, legal incapacity, or lack of representative authority of the respective holder.

11. Redemption of Promotional Vouchers

11.1. Vouchers that the Seller issues free of charge as part of (advertising) campaigns with a certain period of validity and which the Customer cannot purchase ("Promotional Vouchers") can only be redeemed in the Seller's online shop and only within the period specified by the Seller.

11.2. Individual products may be excluded from the voucher campaign.
The specific restrictions can be found on the Promotional Voucher, if applicable.

11.3. Promotional Vouchers can only be redeemed before completing the ordering process. Subsequent offsetting does not take place.

11.4. Only one Promotional Voucher can be redeemed per order. The redemption of several Promotional Vouchers in one order is not possible.

11.5. The value of the goods in the respective order must at least reach the amount of the Promotional Voucher. Any remaining balance will not be refunded by the Seller.

11.6. If the value of a Promotional Voucher is not sufficient to pay for the respective order, one of the other offered payment methods can be used to settle the difference.

11.7. The balance of a Promotional Voucher is neither paid out nor does it earn interest.

11.8. The Promotional Voucher will also not be refunded if the Customer returns the goods paid for in whole or in part with the Promotional Voucher within the scope of their statutory right of withdrawal.

11.9. Promotional Vouchers are generally transferable. The Seller can perform with liberating effect to the Customer who redeems the respective Gift Voucher. This does not apply if the Seller has knowledge or grossly negligent ignorance of the eventual non-authorization, legal incapacity, or lack of representative authority of the respective holder.

12. Applicable Law

The law of the Republic of Austria applies, excluding the laws on the international purchase of movable goods. The statutory provisions for the restriction of the choice of law and the applicability of mandatory provisions, particularly of the state in which the Customer has their habitual residence as a consumer, remain unaffected.

13. Place of Jurisdiction

If the Customer is an entrepreneur within the meaning of the Austrian Commercial Code (UGB), a legal person under public law, or a special fund under public law with its registered office in the territory of the Republic of Austria, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the Seller's place of business in Austria.

If the Customer has their registered office outside the territory of the Republic of Austria, the Seller's place of business in Austria is also the exclusive place of jurisdiction for all disputes arising from or in connection with this contract, provided the contract or claims arising therefrom can be attributed to the professional or commercial activity of the Customer.

However, in the aforementioned cases, the Seller is also entitled to call upon the court at the Customer's registered office.

14. Information on Online Dispute Resolution

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

15. Customer Reviews and Feedback

15.1. Right to contact for feedback

The Seller is entitled to ask the Customer for feedback after completion of a purchase process for quality assurance and improvement of its offer. Contact can be made by email, in writing, or by telephone.

15.2. Subject of feedback

The inquiry can relate to the general shopping experience in the online shop (e.g., user-friendliness, ordering process, delivery, customer service) as well as to individual purchased products (e.g., product quality, description accuracy, value for money).

15.3. Voluntariness and Frequency

Participation in such a feedback request is always voluntary for the Customer. No disadvantages arise if the Customer does not answer the request or refuses feedback. The Seller will limit contact to a reasonable level and will not contact the Customer unreasonably often.

15.4. Data Protection

The data collected as part of feedback requests are used exclusively for internal quality assurance and product improvement and are not passed on to third parties. The processing of personal data takes place in accordance with the applicable General Data Protection Regulation (GDPR). The Customer has the right to object to the use of their data for feedback requests at any time. An objection can be sent to the Seller by email.