Frequently Asked Questions

The delivery time depends on whether the ordered item is in stock:

• Items in stock: 3–5 business days on average
• Items not in stock: 7–10 business days

The estimated delivery time is displayed directly on the respective product page.

For standard international shipments, a flat shipping fee of €7.95 applies per order (no free shipping threshold is offered).

Depending on the destination country and parcel size, we ship standard parcels via certified international carriers including DHL, GLS, and DPD. Bulky or heavy items (e.g., barn equipment or fencing) are delivered on pallets via freight forwarders.

Current availability is displayed directly on the product detail page. Items in stock are dispatched as quickly as possible, while estimated delivery times are shown for items not in stock.

Yes! During the checkout process, you can easily specify a delivery address that differs from your billing address – ideal if you want the shipment sent directly to your farm or stable.

Because animal feed products are heavy, shipping costs for these items are calculated based on the total weight of your order.

Standard shipping for animal feed: €3.99 per started 25 kg increment.

You can return unused items in their original condition within 30 days of receipt without giving any reason. Please register your return in advance via our online return portal.

For standard parcel returns, we provide a prepaid return label. A flat return handling fee of €2.99 per order will be deducted directly from your refund amount. Return shipping costs for freight/pallet shipments must be borne by the buyer.

No, there is no minimum order value at Agrarzone. You can flexibly order small quantities as needed.

As soon as your return is scanned and inspected at our warehouse, you will receive a confirmation email. The purchase amount (minus the €2.99 return handling fee) will be refunded promptly via the original payment method used for the order. Processing may take up to 14 days depending on workload.

After your order has been dispatched, we will send you an email containing your personal tracking link. If you have not received an email, please check your spam folder.

We are sorry to hear that! If a delivered item shows a defect or was damaged during transit, please contact us beforehand via email or phone. For justified claims, we will cover all costs and the €2.99 return fee will not apply.

Please send us an email with the following details:

• Your order number
• A brief description of the issue
• Clear photographs documenting the defect or damage

A direct exchange is unfortunately not possible due to system technicalities. If you would like an item in a different variant, simply place a new order in the online shop and return the unwanted item using our return portal.

Local pickup at our facility is not possible for logistical reasons. We ship all orders quickly and conveniently via parcel carriers or freight forwarding directly to your specified delivery address.

For logistical reasons and to prevent delays in our automated warehouse workflow, combining two separate orders afterwards is unfortunately not possible. Orders are processed as independent parcels.

When purchasing large quantities (e.g., full pallets of feed, bedding, or fencing), our customer service team will be happy to prepare an individual quote for you. Feel free to contact us directly.

No, you can easily place orders at Agrarzone as a guest without creating a permanent customer account.

On the login page, simply click on "Forgot password" and enter your email address. We will immediately send you a link to reset your password.

As long as your order has not yet been processed in our warehouse, we can adjust the address for you. Please contact customer service as soon as possible. If the package is already in transit, you can often adjust the delivery destination directly via the carrier's tracking link.

Please send us your cancellation request as quickly as possible via email or phone. If the order has already been prepared for shipping and cancellation is no longer possible, you can simply refuse acceptance of the parcel upon delivery, and it will be returned to us automatically.

We offer the following secure payment methods on agrarzone.com:

• Credit Card: Visa, Mastercard, American Express.
• PayPal: Fast and secure payment via your PayPal account.
• Apple Pay: Quick and contactless payment via your Apple devices.
• Google Pay: Convenient payment linked to your Google account.
• Klarna: Flexible payment options such as Klarna Pay Later or Slice It.
• Online Bank Transfer: Direct and secure bank transfer during checkout.

For more detailed information, please visit our dedicated page for payment options.

Order confirmations are sent immediately after completing your purchase, and invoices are generated automatically when the package leaves our warehouse. If you haven't received the email, please check your spam folder or contact customer support.

Your security is our highest priority. All payment connections are protected using modern SSL encryption protocols and processed through certified payment service providers.

Yes, for commercial customers and agricultural businesses within the EU holding a valid intra-Community VAT ID (VIES verified), we offer tax-exempt intra-Community delivery after verification.

Your invoice is automatically sent to you by email as soon as your order leaves our warehouse. Registered customers can also download their invoices at any time in their customer account under "Orders".

Please ensure that the delivery address is accessible by large trucks (up to 40 tons). If your access road has weight or width restrictions, please inform us in the order note field during checkout.

For returning bulky goods or palletized items delivered via freight forwarder, please contact our customer service directly. We will organize the collection for you and inform you of the exact details.

Yes, all electric fence energizers offered by us comply with strict European safety standards (e.g. EN 60335-2-76) and offer maximum containment safety with the highest security for humans and animals.

On the respective product pages of our horse feed and supplements, you will find notes regarding ADMR compliance and any required waiting periods for equestrian sports.

Certain plant protection or biocide products are subject to statutory regulations. For restricted items, we may require proof of professional qualification or certification before dispatch.

We ensure fresh and proper storage in our facilities. All feed items leave our warehouse with a generous remaining shelf life. The exact best-before date is printed directly on the product packaging.

You can enter your discount or voucher code directly in the shopping cart or during checkout in the "Coupon code" field. The discount will be applied immediately to the total amount.

Yes! Whether you need advice on electric fences, barn equipment, clippers, or animal feed, our expert team is happy to assist you via email or phone to help you find the right product for your operation.

Yes! We stock an extensive range of spare parts for clippers, electric fence energizers, drinking bowls, and barn equipment. If you cannot find a specific spare part in the shop, our support team will be happy to help.

In addition to statutory warranty rights, many of our quality brand partners (such as Kerbl, AKO, or Aesculap) offer extended manufacturer warranties. In case of defects, we will handle repair or replacement promptly for you.

Used batteries and accumulators must not be disposed of in household waste. You can hand them in free of charge at public recycling centers or local collection points.

With Agrarzone subscriptions, eligible consumable items (such as feed or care products) are delivered to you automatically at regular intervals. You benefit from a special price advantage. The subscription is completely flexible and has no minimum term.

Have you found the same item cheaper at another commercial retailer? Send us the link via the form on the product detail page. We will verify the offer and match the price if the criteria are met!