How do I return a package?
If you want to return your package within the 30-day right of return, you will receive a link for a return label from us by email on request. Enclose the delivery note with the package and, if possible, write down the reason for the return. Pack the item securely for shipping and stick the label on the shipping carton.
Do I have to pay the shipping cost myself?
Within the 30-day return period, we provide a pre-paid return label for parcels. We charge a flat rate of €2.99 per order for the return, which will be deducted from your refund. In the case of defective or damaged items, no return fee applies. After these 30 days or in the case of shipping by a forwarding agent, the buyer must pay for the full return costs.
How long does it take to process my return?
The processing of the return can take up to 10 working days, depending on the current volume of returns.
How do I get my money back?
Once we have received the return, we will process your refund. The purchase amount – minus the €2.99 return flat rate – will be refunded in the same way you originally paid. If this is not possible, you will receive an email from us asking for your preferred bank details.
If you ordered via an external marketplace such as Amazon or eBay, your refund will be processed through the respective platform.