How do I return a package?
If you want to return your package within the 30-day right of return, you will receive a link for a return slip from us by email on request.
Enclose the delivery note with the package and, if possible, write down the reason for the return.
Pack the item securely for shipping and stick the label on the shipping carton.
Do I have to pay the shipping cost myself?
Within the right of return (30 days), the return of parcels is free of charge. You will receive a link for a prepaid return slip from us by email. After these 30 days or in the case of shipping by a forwarding agent, the buyer must pay for the return costs himself.
How long does it take to process my return?
The processing of the return can take up to 10 working days, depending on the current volume of returns.
How do I get my money back?
Once we have received the return, we will continue to process it.
Basically, you will get the amount back in the same way that you paid. If this is not possible, you will receive an email from us in which we will ask for the desired bank details for the refund.
If you have ordered via an external marketplace such as Amazon or Ebay, you will be refunded the amount paid via the respective platform.